Shipping Policy

Order Processing Orders are processed within 1–2 business days after payment is confirmed. You'll receive a confirmation email once your order is placed, and a second email with tracking once it ships.

Delivery Times Our products are shipped from our overseas fulfillment partners. Estimated delivery is 7–20 business days after the 1–2 day processing window, depending on your location. Delivery times are estimates, not guarantees, and can be affected by customs, local carriers, and peak periods.

Shipping Cost We offer free worldwide standard shipping on all orders.

Tracking A tracking number is emailed to you when your order ships. Please allow a few days for tracking to update after dispatch.

Customs & Import Duties Orders shipped internationally may be subject to import duties or taxes charged once the package reaches your country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Wrong Address Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly provided address. If you notice a mistake, contact us within 12 hours of ordering at support@cattivo.shop and we'll do our best to correct it before dispatch.

Lost or Delayed Orders If your order hasn't arrived within 30 business days of shipping, contact us at support@cattivo.shop and we'll investigate or arrange a replacement or refund.

Order Processing Orders are processed within 1–2 business days after payment is confirmed. You'll receive a confirmation email once your order is placed, and a second email with tracking once it ships. Delivery Times Our products are shipped from our overseas fulfillment partners. Estimated delivery is 7–20 business days after the 1–2 day processing window, depending on your location. Delivery times are estimates, not guarantees, and can be affected by customs, local carriers, and peak periods. Shipping Cost We offer free worldwide standard shipping on all orders. Tracking A tracking number is emailed to you when your order ships. Please allow a few days for tracking to update after dispatch. Customs & Import Duties Orders shipped internationally may be subject to import duties or taxes charged once the package reaches your country. These charges are the responsibility of the customer and are not included in the product or shipping price. Wrong Address Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly provided address. If you notice a mistake, contact us within 12 hours of ordering at support@cattivo.shop and we'll do our best to correct it before dispatch. Lost or Delayed Orders If your order hasn't arrived within 30 business days of shipping, contact us at support@cattivo.shop and we'll investigate or arrange a replacement or refund.