Return Policy
30-Day Money-Back Guarantee We want you and your cat to be happy. If you're not satisfied, you may request a return within 30 days of receiving your order.
Conditions
- The item must be in its original condition.
- You must provide your order number and the email used at checkout.
- To start a return, email support@cattivo.shop with your order number and reason. We'll reply with return instructions.
Return Shipping We cover return shipping costs. Once your return is approved, we'll provide a prepaid label or reimburse your return postage — please don't send items back before contacting us, as we need to confirm the correct return address first.
Refunds Once your return is received and inspected, we'll notify you and process your refund to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear.
Damaged or Defective Items If your item arrives damaged or faulty, email support@cattivo.shop within 7 days of delivery with photos. We'll arrange a free replacement or full refund — no need to return the damaged item unless we request it.
Non-Returnable Situations We can't accept returns requested more than 30 days after delivery, or items damaged through misuse.
Cancellations Orders can be cancelled for a full refund within 12 hours of purchase, before they enter processing. Email support@cattivo.shop as soon as possible.
30-Day Money-Back Guarantee. We want you and your cat to be happy. If you're not satisfied, you may request a return within 30 days of receiving your order. Items must be in original condition. Provide your order number and checkout email to start. Email support@cattivo.shop with details and we'll send return instructions. We cover return shipping with prepaid labels or reimbursement. Refunds process within 5–10 business days after inspection. Damaged items reported within 7 days receive free replacement or refund. Orders cancel for full refund within 12 hours of purchase.